Organisation Design

‘B4 have the ability to challenge and get decisions in an ambiguous environment. They laid out the options and held us to account to make decisions in an objective and supportive way.’

Global Director of People Capital

Other case studies

Organisation Development

Team Interventions


Developing a global operating model for a business with ambitious growth plans

Our client is a global resourcing business, operating across Australasia, Americas and Europe.

The challenge

With an ambitious growth strategy, the CEO recognised a step change was needed in the way the business operated. They needed to extend their global footprint, establish new service lines, and drive service excellence. Every function within their business would be affected as we re-aligned structure, roles, processes, behaviours and capabilities.

Our approach

Although sensitive, the CEO wanted to involve the leadership team. We held diagnostic interviews with each leadership team member to gain their perspective on the issues and ideas for the future organisation design.

Using organisation design principles as a guide, a number of options were proposed, which teased out ways in which the dimensions of geography, sectors and services could all be given the right level of attention and focus. Through a series of leadership workshops and sessions with the CEO, these options were debated and the implications for the business and role holders explored.

With a solution agreed, detailed implementation planning commenced and existing leaders were appointed into new roles.

A personalised business-wide communications exercise was undertaken, covering the rationale for change and benefits of the new design.

The outcome

The exercise gained strong commitment from the existing leadership team and the organisation as a whole. This was attributed to the care and attention given to the consultation and design process, and the sound rationale for change established for all across the business to understand.

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